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Returns and exchanges
If the size or model is not right – here are the steps.
The webshop is a preview
Orders through the cart are not taken yet. Today you order by e-mail, phone or Facebook message, and we confirm the price, delivery and payment before you pay. Our final terms of sale will be published when the webshop goes live.
Exchanging size or model
Our exchange and return terms are coming soon. Until then, please ask us before you order. gita.sikcipele@gmail.com · +385 99 736 0204
Withdrawal within 14 days
When you buy at a distance, you have 14 days from the day you receive the goods to tell us that you are withdrawing from the contract, without giving a reason. A clear written statement by e-mail or letter is enough, or you can use our withdrawal form.
Sending the goods back
Send the goods back without delay and at the latest 14 days after you told us you are withdrawing. You bear the direct cost of returning them unless we agree otherwise. You are only liable for reduced value if the goods were handled beyond what is needed to try them on – as you would in a shop.
Refund
We refund all payments, including standard delivery, within 14 days of receiving your withdrawal statement, using the same payment method you used. We may hold the refund until we have received the goods or proof that you have sent them.
Buying in the shop
The statutory 14-day right of withdrawal does not apply to purchases made in the shop at Radićeva 25. Please ask us about exchanges.